Field Tech Force
The DNG Field Technician Team
One of the largest in Southern California.
NO THIRD PARTIES. NO SUB-CONTRACTORS. NO IFS, ANDS, OR BUTS.
From the beginning we chose to buck the all-too-prevalent industry approach of outsourcing field tech work to subs and freelancers.
We were convinced that the only way we could guarantee 100% consistent client delivery was by having a fully dedicated in-house, on-staff tech team. It’s turned out to be one of the best decisions we ever made. (And we’ve heard the same thing from our clients for years).
One Team. One Standard. Lots of Client Benefits.
There’s a ton of reasons that the full-time, in-house approach works best. Here’s a few:
1. Rapid dispatch and deployment.
As much as we’re in the A/V integration business, we’re also in the need-it-now business. Clients count on their systems integrator to be there when they need them, not when someone from the outside happens to be available.
2. Mission critical projects require critical mass to get the job done.
We have one of the largest in-house A/V field tech forces in Southern California. A small army that’s readily available, fully committed, and ready for action. And each operates out of a fully-stocked and connected mobile tech base station.
3. Accelerated project schedules require lots of boots on the ground.
When there’s more ground to cover than there is time, there’s no way around it–you need plenty of technicians simultaneously making things happen. Fast, efficient, in-sync teams that have worked together for years. That’s one way we’ve built a reputation for making impossible schedules possible.
We bit the bullet years ago, and committed to a 100% full-time, employee Field Tech team. You just can’t deliver for clients if you’re relying on outsourcing, freelancers, and third parties.
-Bart Moran, Principal and Co-founder, Digital Networks Group
STATE OF THE ART DISPATCH: GETTING THE RIGHT TECHS WITH THE RIGHT SKILLS TO THE RIGHT PLACE AT THE RIGHT TIME.
At the heart of our dispatching operations is a GPS tracking system manned by a highly trained and dedicated logistics specialist at DNG headquarters. This highly specialized and advanced technology is designed to maximize precision and performance, and minimize costs and wait times. That’s a win/win for clients and for us.
Trained, Tested, and Certified at the DNG Training Academy
Every one of our field technicians has completed a full-load of coursework at our in-house teaching and learning facility—The DNG Training Academy–a thorough and rigorous curriculum that blends textbook learning and intensive hands-on training with unwavering performance standards.
Not only does this ensure that each individual is fully capable of top-notch on-the-jobsite performance, but it also guarantees that all team members have one way of doing things.
Consistent standards + Consistent training = Consistent delivery. End of story.
FULLY CERTIFIED. TOP-TO-BOTTOM. AND ACROSS-THE-BOARD.
While everyone of DNG’s technicians are thoroughly proficient with technology related skills, the majority have advanced education and certifications in specific, highly-specialized areas and applications––including audio, video, wireless, interactivity, surveillance, and all forms of technology medium including copper & fiber.
DNG Field Technicians are certified by dozens of industry organizations and equipment manufacturers. Tough grading and unforgiving testing makes earning one’s stripes a challenging and intensive process.
The Bottom Line
All of this, and more, has made DNG the go-to firm for clients that need the impossible, require the immediate, or (at the very least) insist on technological consistency and standardization.
Anatomy of a DNG Field Technician
Thoroughly trained, fully certified, and ready for action.
Every Field Tech is a full-time, in-house employee.
All operate out of fully-stocked mobile operations center
# of industry certifications a minimum of:
And some with over: 30
Average years of industry experience: 14
Average DNG tenure: 7.5 years
On call and conncted through the DNG dispatch system
Areas of specialization include: audio, video, wireless, interactivity, surveillance, and all forms of technology medium including copper and fiber